Sobre o curso CICD
O curso Implementing Cisco Collaboration Devices (CICD) v1.0 ensina os participantes os conhecimentos e habilidades necessárias para a correta implementação e manutenção das soluções Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, e Cisco Unified Communications Manager IM and Presence Service.
O curso possui 40 horas de duração e é repleto de atividades práticas em laboratórios providos pela Cisco.
Currículo, objetivos do curso, ementa e informações gerais
Objetivos do Curso
Ao concluir o curso CICD, você será capaz de cumprir com os seguintes objetivos:
- Descrever os componentes de uma solução Cisco Unified Communications e identificar os fluxos de sinalização de chamada e mídia.
- Conhecer as opções de interfaces administrativa e de usuários no Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, e Cisco Unified Communications Manager IM e Presence Service.
- Compreender os fluxos de chamadas no Cisco Unified Communications Manager e Cisco Unified Communications Manager Express.
- Executar tarefas administrativas de endpoints e usuários no Cisco Unified Communications Manager e Cisco Unified Communications Manager Express.
- Descrever os recursos de telefonia suportados no Cisco Unified Communications Manager e Cisco Unified Communications Manager Express
- Administrar usuários no Cisco Unity Connection e Cisco Unified Communications Manager IM and Presence Service, e habilitar a maioria dos aplicativos e serviços mais frequentemente utilizados por usuários e endpoints.
- Descrever como manter uma solução Cisco Unified Communications Manager.
Público-alvo
Este treinamento é destinado para audiências que incluem os seguintes:
- Administradores de redes e engenheiros de redes.
- Candidatos a certificação Cisco CCNA Collaboration.
- Engenheiros de pré vendas e projetistas.
Pré-requisitos
É recomendado que o participante possua os seguintes conhecimentos antes de atender ao curso CICD:
- Bons conhecimentos de redes convergentes de voz e dados.
- Conhecimentos básicos de gateways de voz baseados no Cisco IOS.
- Conhecimentos básicos do Cisco Unified Communications Manager e Cisco Unity Connection.
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Ementa do Curso
- Course Introduction
- Módulo 1: Cisco Unified Communications Solutions
- Understanding the Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
- Módulo 2: Administrator and End-User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
- Módulo 3: Call Flows in Cisco Call Control Platforms
- Understanding Call Flows and Call Legs
- Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
- Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager Express
- Módulo 4: Endpoint and End-User Administration
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
- Módulo 5: End User Telephony and Mobility Features
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
- Módulo 6: Cisco Unity Connetion and Cisco Unified Communications Manager IM and Presence Service
- Understanding Cisco Unity Connection
- Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Understanding End User and Voice Mailbox Implementation Options
- Understanding Cisco Unified Communications Manager IM and Presence Service
- Enabling Cisco Unified Communications Manager IM and Presence Service
- Módulo 7: Cisco Unified Communications Solution Maintenance
- Providing End-User Support
- Understanding Cisco Unified Communications Manager Reports
- Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Monitoring Voicemail in Cisco Unity Connection
- Understanding the Disaster Recovery System
Laboratórios
- Discovery 1: Verify System Information
- Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
- Discovery 3: Verify Voicemail Integration
- Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
- Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
- Discovery 6: Discover the Cisco Unified Comunications Express COR Implementation
- Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
- Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
- Discovery 9: Device Settings Configuration
- Discovery 10: Configure Cisco Extension Mobility
- Discovery 11: Configure Hunt Groups
- Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
- Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
- Discovery 14: Verify the Cisco Unity Connection Integration
- Discovery 15: Configure a User Template
- Discovery 16: Configure a User
- Discovery 17: Configure Cisco MediaSense for Video Greeting
- Discovery 18: Configure Cisco Unity Connection for Video Greeting
- Discovery 19: Use Cisco Unified Reporting
- Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
- Discovery 21: Generate User Reports
- Discovery 22: Generate and View a QoS Detail Report
- Discovery 23: Generate and View a Gateway Utilization Report
- Discovery 24: Generate a Cisco Unity Connection Serviceability Report
- Discovery 25: Generate Cisco Unified Serviceability Interfaces
- Hardware Lab 1: Explore Administrator Interfaces
- Hardware Lab 2: Explore End-User Interfaces
- Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
- Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
- Hardware Lab 5: Implement End Users
- Hardware Lab 6: Implement Endpoints
- Hardware Lab 7: Enable Telephony Features
- Hardware Lab 8: Enable Mobility Features
- Hardware Lab 9: Implement End Users and Voice Mailboxes
- Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
- Hardware Lab 11: Provide End-User Support
- Hardware Lab 12: Generate Cisco Unified Communications Manager CAR Tools Reports
- Hardware Lab 13: Monitor the Sytem with Cisco Unified RTMT
- Hardware Lab 14: Back Up Cisco Unified Communications Manager
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Valor do Investimento
- Reais (BRL): R$ 12.000,00
- Cisco Learning Credits (CLC): 30
Próximos Treinamentos Implementing Cisco Collaboration Devices (CICD) v1.0
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