Sobre o curso Cisco Customer Success Manager (DTCSMS)

O Cisco Customer Success Manager (DTCSMS) é um curso oficial com 1 dia de duração e focado na capacitação de gerentes de contas e de relacionamento com clientes em atuação nos parceiros da Cisco (canais, revendas) para que estes consigam ampliar seus horizontes e posicionar com êxito as ofertas de soluções e serviços da Cisco.

Carga horária: 24 horas (3 dias)

Currículo, objetivos do curso, ementa e informações gerais (em inglês)

The Cisco Customer Success Manager Specialist (DTCSMS) course gives you the competence and confidence to fulfil the Customer Success Manager Specialist (CuSM) role successfully. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks in a safe environment, using best-practice tools and methodologies and learning by doing while receiving useful and relevant feedback from the facilitator and your peers.

This course is based on the Cisco Adoption VALUE Framework. It is broader in scope than the Cisco® CuSM Certification Blueprint and covers the essential skills, competencies, characteristics, and behaviors of the accomplished CuSM professional.

Course Prerequisites

It is recommended, but not required, to have the following skills and knowledge before attending this course:

• Have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
• Recommended: Attend the Cisco Customer Success Manager Foundation (DTCSMF) v1.1 course, expecially if you have less than 2 years of experience in a customer success role

Course Objectives

Upon completion of this course, you will be able to:

• Developing your knowledge, skills, and competence further than the Cisco Customer Success Manager Foundation(DTCSMF) course, to help you prepare for your CuSM role and give you the confidence you need to perform that role
• Expanding your real-world experience in a safe environment through practical exercises and role plays

Job Roles

• Individuals preparing for the Cisco Customer Success Manager Specialist certification
• Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology, and who either have attended the Cisco Customer Success Manager Foundation

Conheça mais sobre a nossa visão sobre as certificações da Cisco aqui!

Valores do Investimento

• Reais (BRL): R$ 2.500,00
• Cisco Learning Credits (CLC): 7

OBS: preços válidos para treinamentos presenciais na cidade do Rio de Janeiro ou para treinamentos VILT (Online/WebEx).

Próximos Treinamentos Cisco Customer Success Manager (DTCSMS)